TERMS & CONDITIONS
Effective Date: 01-March-2026
Company Name: Our Market
Operating Entity: Ryza Services LLC
Location: Texas, United States
1. Acceptance of Terms
By accessing or using the Our Market website, mobile application, or related services (collectively, the “Services”), you agree to be legally bound by these Terms & Conditions. If you do not agree, you must discontinue use immediately.
2. Eligibility
You must be at least 18 years old to use our Services. By placing an order, you represent and warrant that you are legally capable of entering into binding contracts.
3. Account Registration
To access certain features, users may be required to create an account. You agree to:
- Provide accurate, complete information
- Maintain the security of your login credentials
- Notify us immediately of unauthorized access
We reserve the right to suspend or terminate accounts suspected of fraudulent or abusive activity.
4. Products & Services
Our Market provides online grocery sales and restaurant takeout ordering for pickup or delivery.
We do not manufacture most products listed. Product descriptions, images, and availability are provided for informational purposes only and may vary.
5. Pricing & Errors
All prices are listed in U.S. Dollars (USD). We reserve the right to:
- Correct pricing errors
- Cancel orders affected by incorrect pricing
- Modify pricing at any time without prior notice
If an error occurs after payment, we will notify you and offer the option to proceed with corrected pricing or cancel the order.
6. Payment Terms
Payment must be completed at checkout using approved payment methods. We use third-party PCI-compliant payment processors and do not store full credit card details.
Failure of payment authorization may result in order cancellation.
7. Delivery & Risk of Loss
Risk of loss transfers to the customer upon delivery confirmation or pickup.
Our Market is not liable for:
- Delays due to weather, traffic, or third-party delivery providers
- Incorrect addresses provided by customers
- Items damaged due to improper storage after delivery
8. Substitutions
In cases of product unavailability, we may substitute items of equal or greater value unless the customer opts out during checkout.
9. Returns & Refunds
Due to the perishable nature of groceries:
- Perishable items are generally non-returnable
- Claims for damaged or incorrect items must be submitted within 24 hours
- Photo documentation may be required
Refund approval is at our sole discretion.
10. Intellectual Property
All content on the website, including logos, branding, images, text, and software, is the property of Our Market and protected by intellectual property laws.
Unauthorized use is strictly prohibited.
11. Prohibited Conduct
Users agree not to:
- Use the platform for fraudulent purposes
- Interfere with website functionality
- Attempt unauthorized access
- Use bots or scraping tools
Violation may result in legal action.
12. Limitation of Liability
To the fullest extent permitted by law:
Our Market shall not be liable for indirect, incidental, special, or consequential damages arising from use of the Services.
Our total liability shall not exceed the amount paid for the order giving rise to the claim.
13. Indemnification
You agree to indemnify and hold harmless Our Market, its owners, employees, and affiliates from any claims arising from your use of the Services or violation of these Terms.
14. Governing Law
These Terms shall be governed by the laws of the State of Texas.
Any disputes shall be resolved in courts located within Texas.
15. Modifications
We reserve the right to update these Terms at any time. Continued use of the Services constitutes acceptance of revised Terms.